How to Call Amazon: 11 Steps (with Pictures) - wikiHow (2024)

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Co-authored byHunter RisingReviewed byLuigi Oppido

Last Updated: January 11, 2024References

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1. 1

   Dial 1 (888) 280-4331 for customer support in the United States. The customer service line is available 24 hours a day for your convenience. Dial the number and wait for either an automated message or representative to answer and walk you through the call.^[1]

   • You’ll need to have an Amazon account linked to your phone number to use this support line.
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   Call 877-586-3230 if you live in Canada. Enter the number into your phone and press the call button and wait for it to connect. You may be put on hold depending on how many callers are ahead of you.^[2]

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   Dial 1-800-372-8066 if you’re an Amazon associate. The phone lines are open from 5 AM to 7 PM Pacific Time all days of the week. This line is used for the Amazon Associates Program, which allows you to advertise products on your own blog or website and receive profits whenever someone makes a purchase from your site.^[3]

   • If you’re calling internationally, dial your country code followed by 1-206-922-0880 and ask for the Associates Program. Long distance charges may apply depending on your phone plan.

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1. 1

   Log into Amazon on your web browser. Visit the Amazon site for the country you live in. If you have an Amazon account, make sure you’re signed in so you can reach support easily and so the site can pull any recent orders that you may have questions about.^[4]

   • If you need to switch the country, scroll to the bottom of the webpage and click on the button next to the language options. Select the correct country from the list.
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   Select the “Help” option on the bottom of the homepage. Scroll to the bottom of the page until you see the various menus. Under the “Let Us Help You” heading, click on the “Help” button on the bottom of the list.^[5]

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   Hover over “Need More Help?” and select the “Contact Us” option. A new menu appears when you hover over the “Need More Help?” option. Click the “Contact Us” option to reach the customer support page.^[6]

   • If you are an associate, seller, publisher, or vendor, select “Other Topics & Help Sites” to find other support links.
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   Select "We can call you" next to "Need help over phone?" This option is located beneath the "Start chatting now" button. Clicking it will redirect you to another page with more options.

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   Pick the option that best fits your concern. Select from the buttons at the top of the page. Pick the one that is the closest to what you need assistance with, or select "Something else" if none of them describe your issue.^[7]

   • The option you select may ask for additional information if it’s about a specific order or device. Click on any additional questions they ask in the first section, such as the order or device you’re inquiring about.
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   Use the drop-down menus in next section to narrow down your issues. The drop-down menus are different for each of the buttons you selected in the first section. Pick the issue you’re having with either an order, your device, digital content, or other inquiries. A second drop-down will appear with common problems to select from.^[8]

   • If none of the options match your specific concern, select “More non-order questions” or “More order questions” from the menus.
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   Choose "Phone" as your contact option in the next section that appears. After you’ve made your selections on parts 1 and 2, you'll have the option to select “Phone” if you want to talk to a representative immediately.^[9]

   • If you don’t want to talk on the phone, Amazon also offers a chat option where you can type out responses or inquiries. Return to https://www.amazon.com/gp/help/customer/contact-us/ and select "Start chatting now" to begin.
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   Provide your phone number so Amazon can call you. Select the country you’re from and type in the phone number where an associate can contact you. After you put in the phone number, hit the “Call me now” button and Amazon will connect with you within a couple minutes.^[10]

   • Amazon uses this system so you don’t have to wait on hold for a representative to speak with.

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